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Monday 28 November 2011


Doctor’s surgeries are saving hundreds of thousands of pounds by embracing online technology to keep in contact with their patients by post.

Docmail, a revolutionary all-in-one service which securely merges online correspondence with traditional postal delivery, is being rapidly taken up by both private and public sector organisations throughout the UK.

Welcomed for its ease of use, as well as its considerable cost savings, CFH the provider of Docmail estimates that in just two months, doctor’s surgeries who have signed up to use the print and post service have saved £177,000 in postage alone.

Since the beginning of September, CFH Docmail has mailed over 1 million envelopes on behalf of doctor’s surgeries and medical practices throughout the UK, with around 4,000 orders placed for the service for annual flu jab clinic reminders.

CFH Docmail operates via a secure on-line portal, allowing practices to upload their personalised correspondence which is then printed and posted by Docmail, at a fraction of the time normally taken for the traditional method of printing and stuffing envelopes.

The use of Docmail – which includes printing and postage - costs just 28 pence plus VAT for a black and white printed letter. This compares to the current cost of a 2nd class stamp at 36 pence.
Dave Broadway, managing director of CFH Total Document Management, which runs the Docmail service, says,
“The use of Docmail is having a huge, positive impact for many surgeries and practices. Not only is it saving money – we estimate that surgeries and medical practices have saved £300,000 in time and postage costs this year alone - but we estimate we have saved practice staff more than 1,000 days that would otherwise have been spent stuffing envelopes.

“Enabling staff to have more time to deal directly with patient enquiries can only be a good thing.

“Doctor’s surgeries depend on reliable postal services to keep in contact with their patients. Staff at surgeries who use Docmail have told us that the service, which is so easy to use, has had a huge impact on staff morale because of the time it saves.”
Earlier this year, CFH Docmail developed a new application with EMIS, the UK’s leading supplier of clinical software and related services to GPs, which incorporates Docmail into the EMIS LV software system, bringing the benefits of print and post to many more practices.

Dave Broadway explains, “Practices can use Docmail regardless of their system, but the integration into EMIS makes the whole process incredibly easy, and provides the added benefit of detailing every letter sent against the patient’s record.”

CFH is a £28 million print and mail business. A licensed postal operator, CFH provides customers with a 'supply chain under one roof', going from plain paper to the final mile of delivery.

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Telephone: 01761 416311

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*All asterisked prices are EXCLUSIVE of VAT